Customer Service Information |
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Putting The Service Back In Customer Service
The future of customer service is here. Technology has made seeking out support faster and easier than ever. But, has your digital age company sacrificed true service in the name of automation? Today, finding customer support is as simple as writing an e-mail or picking up the phone. But, even though you're not face-to-face with your customers, you still leave a lasting impression. Do you come across as caring and competent, or menacing and mechanical? Offering stand-out service on the Internet isn't as hard as it is rare. Take these simple steps towards old-style service in the digital age: * Give Each Customer a Personal Response * Be Clear, But Sincere * Offer Live Customer Support * Make Sure Your Support Reps Have All the Answers GIVE EACH CUSTOMER A PERSONAL RESPONSE When a customer sits down to e-mail your company, it's because he needs help. He chooses e-mail because it's quick, but his request still warrants a satisfying and personal response! Companies eager to save time and money often take automation too far in their customer support. Each customer has a unique question, and deserves a unique answer. Even if you save time by copying and pasting stock replies, change the opening and closing to make the message sound less robotic. BE CLEAR, BUT SINCERE When responding to customers' e-mail, be sincere and to the point. Before sending a message, try turning the tables. Ask yourself, "Would this answer satisfy *me* if I were the customer?" Take that extra moment to give your customer the help he deserves. It might mean the difference between a satisfied customer and a credit card chargeback! OFFER LIVE CUSTOMER SUPPORT E-mail has become an acceptable form of communication. But, live customer support is still necessary. The plethora of information available online can be overwhelming to customers, especially those new to the Internet! Single your company out from the crowd by providing customers with a real person to talk to. Live phone support is an invaluable way to foster trust. When your customer has reached the end of his Internet rope, and just needs *help*, your toll free number is the answer he's looking for. MAKE SURE YOUR SUPPORT REPS HAVE ALL THE ANSWERS The presence of phone support will do no good if your staff doesn't know your product! Customer support reps should be warm and friendly, and willing to help with any aspect of your product. What a good feeling it is to talk to someone who feels confident in his product. It's even better if he's knowledgeable enough to solve your problem without transferring you all around the company! PROVIDE STAND-OUT SERVICE; GAIN LIFELONG CUSTOMERS Too many e-businesses skimp on customer service, hiding behind web sites and message boards. Customer support is an integral part of every company, even those operating solely online. Be one of the few to offer stellar service, and gain customers for life! Customer Service is becoming a lost art, but Sean Cohen wants to make sure that never happens at AWeber Communications! Find out what service is meant to be: http://www.aweber.com/lcs.htm
MORE RESOURCES: Realtor Lammert delivers customer service from the inside out Leader Publications Cherokee Indian Hospital Authority opens new PRC Customer Service Desk Cherokee One Feather New York State Alerts New Yorkers of Temporary Electronic Benefits Transfer (EBT) Outage on Sunday, May 19, for ... Office of Temporary and Disability Assistance ‘Honesty, integrity, and doing things right: Les Schwab Tire Center makes customer service a priority Canon City Daily Record Availity Wins Two Bronze Stevie® Awards in 2024 Stevie Awards for Sales & Customer Service Business Wire Verizon (VZ) Enhances Customer Service With GenAI Integration Zacks Investment Research Integrated solutions empower productivity for SMBs Insights by Samsung Verizon sharpens GenAI tools to impro... Mobile World Live No, GPT-4o isn't going to kill teaching or customer service Business Insider NTTA customer service, Tarrant County district clerk spar over mistaken charge The Dallas Morning News Verizon unveils human-assisted GenAI tools for customer service Telecompaper EN Cognigy Named a Leader in 2024 “Conversational AI For Customer Service” Report The Bakersfield Californian What Consumers are Saying About AI and Customer Service Customer Think CommBox Launches Connect Partner Programme, Offering Market-Leading Automation and AI Capabilities to ... Yahoo Finance Opinion: If it's not dead already, customer service is certainly on life support • Asheville Watchdog Asheville Watchdog Frequently asked questions and customer service CSPI Newsroom Poll workers emphasize election confidence, customer service • Indiana Capital Chronicle Indiana Capital Chronicle Top Banks Offering 24/7 Customer Service in 2024 Business Insider Customer Service & Support Hillsborough County (.gov) They've got your back: Meet American's system customer service managers - American Airlines Newsroom They've got your back: Meet American's system customer service managers American Airlines Newsroom Codelocks Australia: 10 years of innovative access control solutions | Security News SourceSecurity.com Senate Passes FAA Bill on Air Safety and Customer Service – The Presidential Prayer Team The Presidential Prayer Team Rebuilding the IRS Improves Customer Service and Reduces the Tax Gap Center For American Progress The Marriott Maze: Navigating Customer Service Over $11, When Does It Stop Being Worth It? View from the Wing AI enhances flexibility and efficiency for customer service centers, new research reveals | Binghamton News Binghamton University Porsche claims first place for customer service among premium car owners in J.D. Power Study Porsche Newsroom Department of Customer Service Peak Joint Consultative Committee update - Public Service Association Department of Customer Service Peak Joint Consultative Committee update Public Service Association How to contact Amazon UK Customer Service About Amazon.co.uk The correct airline customer service numbers to help avoid scams The Washington Post Forbes Recognizes Regions Bank for Best Customer Service Regions Financial Corporation Lee Michaels’ Scott Berg: How to make unhappy customers happy Greater Baton Rouge Business Report Customer Assistance Programs DC Water Contact SEA Customer Care portseattle.org Genesys & ServiceNow join forces to revolutionise customer service ChannelLife Australia Customer Support GE Aerospace Buccaneers Continue to Excel in Season Pass Member Customer Service Experience, Voted No. 1 for Sixth ... Buccaneers.com Recent Developments That Could Impact How Companies Offer AI-Based Customer Service Chatbots | Insights Skadden, Arps, Slate, Meagher & Flom LLP Billing and Insurance WellSpan Health Child Support Services Division Mass.gov Senate passes bill improving air safety and service for travelers, a day before FAA law expires Chicago Tribune Air India rolls out iPad app for on board customer service Live From A Lounge AI is replacing customer service jobs across the globe The Washington Post Customer Service Center - Recreation & Wellbeing University of California, Berkeley Verizon Down? Users Report Service Outage, Call Dropping | Ways To Troubleshoot And Customer Support Times Now Gen Z prefers AI chatbots over phone calls, says Affirm's CEO Business Insider Social media customer service statistics to know in 2024 Sprout Social Delayed On Southwest? You Can Now Skip The Customer Service Line And Request A $75 Credit Online Forbes Excellent customer service in Austin, Texas, indicative of nationwide survey Transportation Security Administration What Your Business Can Learn From Southwest Airlines Business.com |
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