Customer Service Information

Your Career Plan--Think Like A CEO


You've been going 6-to-late; exhausted by running the supersonic treadmill of life and wish you had a different job. But you can't because you have no time and you're left spent at the end of every day. Conversely, you're gut tells you that everything would be different if you could only find the right career match. You could stop hitting the snooze button every morning and get back into enjoying the game of life.

You might be surprised to learn that thinking like a CEO will teach you a lot about career planning. Wonder how? Then read on and learn how being a CEO has everything to do with mapping out a successful career.

1. As a Chief Exploration Officer, your first step is to engage in self-exploration. It is the key to career planning and decision-making. The better you know yourself, the more informed career decisions you'll make. One of the best ways to hone in on your natural talents, interests and strengths is to re-visit your childhood years, dreams and passions. What did you love to do? Who did you enjoy being with? What did you like to play most? What were your favorite sports and interests? Did you have any hobbies? Where did you picture yourself in the future? The past often holds the best clues. You might also want to seek the help of a trained career counselor or coach to help you define career options that fit your talents and interests, and help you explore current and future labour markets and trends. Narrow down the choices and seriously examine one or two career options that fit you. Trust your heart or intuition. It most often leads you in the right direction.

2. As a Chief Educational Officer, you need to examine the competencies and skills required in your choice of work. Once you determine one or more career options, list the skills and competencies you need to move forward. What do you need to know? And what do you currently know? Make a plan to fill the gaps whether through school, apprenticeship, reading, volunteering, etc.

3. As a Chief Experiential Officer, you need to talk to the people who are actually in the career you've identified for yourself. It takes you from dream mode to reality check. Seek out at least 5 people who are working in the career field you have identified. Hint, the more people you interview, the better. You will find common themes and information that will be invaluable to your career planning process and final decision. Don't hesitate in making the calls. Most people love to talk about themselves and their expertise. If possible, ask to meet with them in person. It provides a more high touch approach. When you meet, be candid and curious. This is your opportunity to learn from people who are working what you're still thinking about. Preplan some questions carefully. Do they enjoy their job? What kind of education and experience do they recommend? What do they like and dislike? Ask for their recommendations and what they think you need to be successful in the career. You might also want to think about inviting one of them to be your mentor as you move forward in your personal career aspirations and goals.

4. As a Chief Engagement Officer, you will have to stay on top of your game. Stay self-motivated, energized and engaged in the career planning process. Here's the truth. Career planning, exploring and making career choices take energy and time. Think about what you will need from yourself, as well as from your environment, schedule and support network to keep yourself engaged and moving forward. Think about what nourishes and nurtures you. What feeds your energy level?

5. As a Chief Employment Officer, you are your greatest resource in finding the right employment. In the end, the career planning process leads you to finding the right job for the right money. A combination of statistics and interviews continue to prove that networks are the number one resource to finding your next job. Stay well connected and share your plans. In the end it is you who's going to turn career planning and aspirations into reality.

So if you're ready for a career change, remember how to think like the CEO you are. You're life is waiting to have wings.

Elizabeth helps to facilitate and inspire careers and workplaces. She helps people find meaning, make money and balance their life. She helps to put people back into the work they love.

Elizabeth Lengyel is an HR Consultant and Career Coach who helps people from blue suits to blue jeans, transition from career pain to career solutions. For in-depth information on career planning or a free consultation, visit http://www.peoplecoach.com


MORE RESOURCES:

Northland's NewsCenter

No injuries, but some decry Allegiant customer service in wake of Duluth flight
Superior Telegram
Saturday afternoon, she was back at the same terminal, growing increasingly frustrated by what she considers Allegiant Air's poor customer service in the wake of mechanical problems shortly after takeoff Friday that forced flight 449 to make an ...
MORNING UPDATE: No injuries, but some decry Allegiant customer serviceDuluth News Tribune

all 211 news articles »


Customer Service Antagoni...
AgInfo.net
He even has a name for such behavior - “customer service sabotage”, which is pretty appropriate if you ask me. The hope is, that through such a study, managers and workers can use the information to reevaluate customer complaints, and in a lot of cases ...



Business 2 Community

3 Ways to Guarantee Customer Service Failure
Business 2 Community
By Flavio Martins, Published May 20, 2012 Chances are, your customer service just doesn't generate the positive customer experience you want. No one wants to fail, so why does customer service fail so often in creating that customer loyalty?



Comcast Unveils Interactive Xfinity Customer Service Center
Patch.com
Comcast Comcast held a special reception and ribbon-cutting event to announce the grand opening of its newly refurbished Xfinity Customer Service Center in Clinton May 8. The 1960 square foot center, housed in a restored historical building at 21 East ...



msnbc.com

Delta Air Lines violates own customer service commitments
eTurboNews
Delta Air Lines, by displaying on their website two different airfares at the same time to separate passengers, is violating their own customer service commitment displayed on its website's legal pages. Delta's duplicity was repeatedly tested and ...
Delta Q1 on-time percentage, customer service improvesAtlanta Business Chronicle

all 203 news articles »


Stuffed Giraffe Shows What Customer Service Is All About
Huffington Post
Most people have experienced outstanding customer service in one form or another -- an attentive server at a restaurant or a retail store employee who goes the extra mile. A thriving industry comprised of consultants dedicated to training companies how ...



The Atlantic

Customer Service: The Best Defense in a Data Breach
The Atlantic
Unfortunately, many companies do not have effective customer service policies in place before a breach brings them to their knees, says Larry Collins, Vice President, E-Solutions Risk Engineering, Zurich Global Corporate in North America.



Tapan Dandnaik: Troubleshooter
Multichannel News
Dandnaik is the cable operator's senior vice president of customer service and financial operations, and it could be said that the work ethic and character his grandmother instilled in him are partly responsible for why he's picking up NCTA's Vanguard ...



Pasco clerk of courts will reduce customer service hours
Tampabay.com
By Lee Logan, Times Staff Writer Pasco County clerk of courts Paula O'Neil said Friday that she will soon reduce customer service hours by an hour and a half each day after a "severe" budget cut approved by the Legislature this spring.



The Consumerist (blog)

7 Customer Service Saboteurs to Avoid
BusinessNewsDaily
If you have ever had a meal ruined by a loud child or waited on a long line while a customer quibbles over the price of a pound of produce, then you have been a victim of customer service sabotage. Even though it's others customers who are ...
A new category of heel: The customer service saboteurPhys.Org
Are You A Customer Service Saboteur? If So, What Kind?The Consumerist (blog)

all 3 news articles »

Google News

home | site map
© 2006