Customer Service Information |
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Customer Service For Huge Profits
Customer service is the most vital asset for Businesseither it is online or offline. It's the critical factorwhich determines if your business has a future or not.There are two vital components to every interaction youhave with a customer 1) The purchase or transaction 2) The relationship In order to distinguish yourself among your competition,providing just good service is not enough. The same do yourcompetitors. You must provide EXCELLENT service. That willhappen following these rules: a) Solve your customer's problems as fast as you canwithout hassles. b) Your employers should know their stuff and be welltrained. c) Treat customers with respect, a quick response, andappreciation d) Authorize employees to provide as accurate informationas they can and make things happen for customers. e) The customer should leave with a positive feeling. One of the most serious problems corporations and smallbusiness deal with customers is the defection effect. It isthe silent process where the customer takes his businessfrom you and start dealing with your competition. Thishappens without yelling, showing disappointment for yourservice up front. That process applies to many industries and trade sections.It's an epidemic. The cure here is to do the best you canin order the customer come back again and again. Most ofyour profits will come from few large accounts orderingcontinuously. With these customers you should focus your efforts andcustomer service. For example you could create a toll freecall line 24/7 for tiding your large firms you do businesswith. On the other hand, that does not mean that you should leaveyour small clients "out in the cold". Supporting them isimportant too. Imagine what it would happen if a largecustomer stops working with you? What do you think theconsequences for your company would be if you left yoursmall customers? Of course it costs less keeping a customer, who makesrevenue by continual orders, than chasing and finding newclients. It's not a secret the 80/20 rule, meaning that 80%of your profits will be produced from the 20% of yourclients. The rates of course are not absolute, it could be98% to 2%. There are Real life examples for these rates. After all, the most effective advertising in the businessworld is the "word-of-mouth advertising." It's so effectivebecause the testimonials gains trust , which means thehappy client has no self-interest causes for proposing aparticular firm to his friend. This can be accomplished ifyou have provided exceptional service to your clients.Another important factor of great customer service is thatit has to be countable. For example: " You must answer thephone fast" doesn't mean anything . On the contrary : "Youmust answer the phone sooner that the third ring" is anaccurate customer service rule. Finally, one of the mostimportant leaps in customer service we can find in today'sbusiness world is the individual section mindset most ofthe companies follow. That means the interactions betweenthe different sections of the company (Sales/Telemarketing,Shipping, Technical support, Credit/Collections, Orderprocessing) do not function as a team but more often asindividual sectors of the firm. The most discouragingfeeling for a customer is dealing with more departmentswith lack of critical information between them and notbeing able to find a solution to the problem. Christos Varsamis is the creator and owner of thehttp://www.settinglifegoals.com/ Sign for your 7 day FREE e-course to http://www.fastprofitbiz.com "How to TRACE a Legitimate business Opportunity."
MORE RESOURCES: No, GPT-4o isn't going to kill teaching or customer service Business Insider NTTA customer service, Tarrant County district clerk spar over mistaken charge The Dallas Morning News Availity Wins Two Bronze Stevie® Awards in 2024 Stevie Awards for Sales & Customer Service Yahoo Finance Frost & Sullivan and SOCAP Forge Strategic Partnership to Elevate Customer Care and Experience Yahoo Finance How did customer service get so bad? Financial Times Senate passes bill improving air safety and service for travelers, a day before FAA law expires The Associated Press New York State Alerts New Yorkers of Temporary Electronic Benefits Transfer (EBT) Outage on Sunday, May 19, for ... Office of Temporary and Disability Assistance Availity Wins Two Bronze Stevie® Awards in 2024 Stevie Awards for Sales & Customer Service Business Wire Integrated solutions empower productivity for SMBs Insights by Samsung Verizon sharpens GenAI tools to impro... Mobile World Live Verizon unveils human-assisted GenAI tools for customer service Telecompaper EN Cognigy Named a Leader in 2024 “Conversational AI For Customer Service” Report The Bakersfield Californian What Consumers are Saying About AI and Customer Service Customer Think CommBox Launches Connect Partner Programme, Offering Market-Leading Automation and AI Capabilities to ... Business Wire Opinion: If it's not dead already, customer service is certainly on life support • Asheville Watchdog Asheville Watchdog Frequently asked questions and customer service CSPI Newsroom Poll workers emphasize election confidence, customer service • Indiana Capital Chronicle Indiana Capital Chronicle Top Banks Offering 24/7 Customer Service in 2024 Business Insider Customer Service & Support Hillsborough County (.gov) For 13th Consecutive Year, Wolters Kluwer Customer Service Wins NorthFace ScoreBoard Awards Silicon Canals Senate Passes FAA Bill on Air Safety and Customer Service – The Presidential Prayer Team The Presidential Prayer Team They've got your back: Meet American's system customer service managers - American Airlines Newsroom They've got your back: Meet American's system customer service managers American Airlines Newsroom The Marriott Maze: Navigating Customer Service Over $11, When Does It Stop Being Worth It? View from the Wing Rebuilding the IRS Improves Customer Service and Reduces the Tax Gap Center For American Progress AI enhances flexibility and efficiency for customer service centers, new research reveals | Binghamton News Binghamton University Porsche claims first place for customer service among premium car owners in J.D. Power Study Porsche Newsroom How to contact Amazon UK Customer Service About Amazon.co.uk The correct airline customer service numbers to help avoid scams The Washington Post Lee Michaels’ Scott Berg: How to make unhappy customers happy Greater Baton Rouge Business Report Welcome to Riverside Public Utilities City of Riverside (.gov) Forbes Recognizes Regions Bank for Best Customer Service Regions Financial Corporation Customer Service Administrator | Professional Security JTC Associates Ltd Customer Assistance Programs DC Water Genesys & ServiceNow join forces to revolutionise customer service ChannelLife Australia Taxpayers let down by Poor HMRC customer service www.contact-centres.com Contact SEA Customer Care portseattle.org Customer Support GE Aerospace Senate passes bill improving air safety and service for travelers, a day before FAA law expires Chicago Tribune Britons Spend 800 Years Waiting to Speak to HMRC Business MattersBusiness Matters Claro Colombia Selects TCS and VIAVI Partnership to Improve Customer Service Using AI-Based Technology PR Newswire Buccaneers Continue to Excel in Season Pass Member Customer Service Experience, Voted No. 1 for Sixth ... Buccaneers.com Recent Developments That Could Impact How Companies Offer AI-Based Customer Service Chatbots | Insights Skadden, Arps, Slate, Meagher & Flom LLP Billing and Insurance WellSpan Health At some point, construction gave up on customer service – but it's far from a lost cause New Civil Engineer Air India rolls out iPad app for on board customer service Live From A Lounge |
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