Software Information

Microsoft Great Plains - Typical Problems And Fixes - Overview For IT Administrators


How to delete the user? This is the first problem you encounter - when user shuts down the computer - Great Plains doesn't have the command to log off the user and when user tries to login the next day - she gets error message that user is already logged on. The fix:

  • Microsoft SQL Server - open SQL Query Analyzer, switch to DYNAMICS database and run the following script: DELETE ACTIVITY WHERE USERID='KATHY'.
  • Pervasive SQL/Ctree - if you have more than one user registered you can delete the user from GP: System->User Activity->Delete User. If you like to work on the file level - ask all the users to log off. On the server, where you have your Great Plains files structure - DYNAMICS is the root, in SYSTEM folder delete ACTIVITY.* files

How to unlock the batch? This happens when user posts the batch and has her computer crashed (via surfing the internet - smile - or things like this)

  • General tip - Great Plains recommends to logoff and then login back with the same user id. Then Great Plains will prompt the user to recover posting batch. Unfortunately it doesn't work in 70% of the cases
  • MS SQL Server - the batch record is stored in Batch Header table: SY00500 in the company database. The fields to clear are: BCHSTTUS and MKDTOPST. In some cases you have to delete the record from SY00800 from DYNAMICS db.
  • Pervasive/ctree - you have to install ODBC driver for Pervasive or Ctree and hook the tables: SY00500, SY00800 with Microsoft Access - use linked tables technique

Now we would like to stress you the need to move away from Pervasive SQL 2000/Ctree platforms - you are in trouble - Microsoft Business Solutions cuts technical support for Microsoft Great Plains 7.5 and prior on these platforms. This means not only the support, but also tax updates (especially Payroll and Federal Magnetic Media).

What is migration from Ctree/Pervasive.SQL 2000 to MS SQL/MSDE? MBS has migration tool. You need first to install Great Plains on SQL Server with exactly the same account/segments structure and then install migration tool (it is Dexterity chunk) on your ctree/Pervasive workstation - then, when you integrate the chunk - you will map it to target SQL-based Great Plains Company, select all system and company tables, click the button and it will move all your tables one-by-one. In the case when your Great Plains ctree/Pervasive has third parties - you need to check if the vendor has migration tool - otherwise you have to do manual move, use SQL Linked server to your legacy data

Do I need consultant? It is probably good idea to have consultant to do the upgrade. We strongly recommend you to use consultant in the following cases

  • You have Dexterity customization
  • You are doing migration from Pervasive/Ctree to Microsoft SQL Server/MSDE, especially when you have third-parties without migration tools
  • You have a lot or ReportWriter Modified Great Plains Reports
  • You have old version of Great Plains: Dynamics or eEnteroprise 6.0 or prior - in this case you can not appeal to Microsoft Technical Support - it is discontinued
  • Your Great Plains has more than 20 users and you have to have upgrade done over the weekend - if it fails - you have business problems
  • You don't have support - in this case you have to select your Microsoft Business Solutions Partner and pay for the annual support/enhancement plan - you will get new registration key and will be ready for the upgrade

Good luck in fixing and if you have issues or concerns - we are here to help! If you want us to do the job - give us a call 1-866-528-0577! help@albaspectrum.com

Andrew Karasev is Chief Technology Officer in Alba Spectrum Technologies - USA nationwide Great Plains, Microsoft CRM customization company, based in Chicago, California, Texas, Florida, New York, Georgia, Colorado, Oregon, Washington, Canada, UK, Australia and having locations in multiple states and internationally (www.albaspectrum.com), he is CMA, Great Plains Certified Master, Dexterity, SQL, C#.Net, Crystal Reports and Microsoft CRM SDK developer.

You can contact Andrew: andrewk@albaspectrum.com


MORE RESOURCES:

Bloomberg

Software Deals Take Center Stage at Europe's Industrial Fair
Bloomberg
European industrial companies including Kuka AG and ABB Ltd. announced partnerships with software behemoths at the Hannover Industrial Fair, as the two once separate industries are realizing the benefits of working more closely together. The theme at ...

and more »


Bloomberg

SAP's Sales Again Top Estimates as Software Spending Grows
Bloomberg
SAP SE's sales topped analysts' estimates for the fourth straight quarter, as business software spending grew, though the costs of transitioning to a web-delivered model weighed on profitability. First-quarter revenue rose 12 percent to 5.29 billion ...
SAP sees strong cloud growth and surprising resilience in software license salesSiliconANGLE (blog)

all 25 news articles »


The Denver Post

Error causes Webroot antivirus software to quarantine key files, including Windows
The Denver Post
Webroot, which said it had not been breached, said its software was incorrectly identifying a folder found on many computers as malware. That was causing the software to incorrectly quarantine certain files. It posted a fix for its small-business ...
Top Anti-virus Software Major Glitch Crashing Millions Of Windows GadgetsKomando
Whoops: Antivirus software Webroot bricks PCs by deleting Windows system filesLiliputing

all 20 news articles »


Hyland Software nears deal for Lexmark's software unit: sources
Reuters
Hyland Software Inc, a U.S. business software company owned by buyout firm Thoma Bravo LLC, is nearing a deal to acquire the software division of printer maker Lexmark International Inc for nearly $1.5 billion, according to people familiar with the matter.

and more »


Network World

Pluribus recharges, expands software-defined network platform
Network World
Looking to simplify what it calls the complexity associated with current Software Defined Networking controllers and proprietary protocols that require significant changes to customer network architecture and operations, Pluribus has refreshed and ...

and more »


Greentech Media

Sempra Energy and OSIsoft Unveil Pxise, Software to Orchestrate Distributed Energy at Grid Speed
Greentech Media
Pxise, a startup jointly developed by California utility company Sempra Energy and utility data software vendor OSIsoft, says its software is up to the challenge. Pxise -- pronounced like “spice” without the “s” -- was born from a collaboration between ...



Software glitch slowing Metro Mobility
Minneapolis Star Tribune
Intermittent software issues were hampering the Metro Mobility service on Tuesday and officials say it's affecting their ability to schedule rides and complete trips on time. In a statement on the Met Council website, officials urged customers who can ...



The Register

A conference and a workshop: Practical tools to reshape your software future
The Register
Promo If you want to get bang up to date on the technology and thinking driving the smartest software operations, you need to join the conference AND workshop sessions at Continuous Lifecycle next month. Whether it's DevOps, Continuous Delivery, Agile ...

and more »



Investopedia

Microsoft Takes on Salesforce by Integrating LinkedIn Into Sales Software (MSFT, CRM)
Investopedia
in the business sales software market, announcing it will launch a new version of its sales software that includes data from LinkedIn, the professional social network it paid $26 billion for last year. Known as Dynamics 365, the inclusion of LinkedIn ...
Software Companies Rush to Create New Data-Driven Discipline for SalesWall Street Journal (subscription) (blog)
Microsoft connects LinkedIn with its business softwareThe Seattle Times
Microsoft Upgrades Business Software, Takes Aim at SalesforceTheStreet.com
Seeking Alpha -LinkedIn Blog -The Official Microsoft Blog - Microsoft -Reuters
all 89 news articles »

Google News

home | site map
© 2006