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Your Dolphin E-mail Caught In Spam Tuna Net?
Let me ask a couple of questions:
Well, in my case, I answered "YES" on both questions. After all, the customer asks for an answer, so it's normal to expect that when you send an e-mail in return, that the customer receives it. Unfortunately, this is no longer the case. It is highly important that you get this point, so let me rephrase that: If you send an e-mail to a customer that the customer wants and expects, it may be that (s)he never receives it! I've investigated this issue, and the cause of this is the filtering of e-mail by the ISP of the customer, to prevent unwanted SPAM (unsollicited e-mail) to make its way into their mailbox. But not only genuine SPAM is filtered out. Even e-mail that the customer wants (and often expects) to receive, may be caught up in this filter. It's happening so often, there's even a term for it: "false positives". Sometimes this stays unnoticed, because the customer doesn't get a mail telling her that it was filtered out. Or you don't get a reply from the ISP/filter that your mail didn't pass. Your "dolphin" e-mail can essentially be caught in SPAM filter "tuna nets". This can impact businesses on many levels:
When this happens, the customer usually points the finger to the business... ...YOUR business was not responsive;
But, of course, you are not to blame. You responded! You resolved! you delivered! It's the customer's ISP that didn't deliver. An e-mail your customer wanted, and expected. Mistakes do happen. But sometimes, ISP's and mail service businesses have no interest in righting what went wrong. And since they are not blamed, they get away with doing nothing. But in the mean time, your and my business is hurt by this. So, it is time to point customers in the right direction. If more and more customers know where to complain if they do not get the e-mail they wanted, chances are that the ISP and/or mail service are forced into action. There's a lot an ISP or mail service can do. Customers should have the possibility to "whitelist" you. A "whitelist" is a list of e-mail addresses or domains from which the customer allows mail to continue, even when the filter thinks it's "junk". One option that's not an option is to ask customers to switch off the filter. SPAM is just too big a problem for this. Another company that have taken the heat for filtered mail is SiteSell. They're blamed for not delivering as promissed, because their e-mail was filtered out. And they hit a wall of unresponsiveness when they tried to right this. Or was it that their requests were filtered out? ;-) As they understood how this is hurting their business, and many other businesses around the globe, they decided to take action, and point customers in the right direction when wanted e-mail doesn't make it into their mailboxes. So they created the "Deliver my mail!" initiative, which I fully support. I invite you to join them and me. Read more about "Deliver my Mail!" on: http://deliver-my-mail.sitesell.com/sls.html Let's take a stand, and educate customers on what to do if they do not receive e-mail they really wanted to get. Let customers demand: "DELIVER MY MAIL!" About The Author Erwin Steneker is a senior support consultant with over 13 years of experience in both sales and IT support. Check out his website at http://www.customerservicepoint.com/
MORE RESOURCES: How to stop spam calls on your Android phone Android Police Phone apps that filter spam for Hong Kong users found to expose their data South China Morning Post How to block spam callers on your phone XDA Developers AT&T ActiveArmor Offers Features to Control Spam Texts AT&T Newsroom How to Protect Yourself from Quishing, the Newest Email Scam Reader's Digest 10 best apps to block spam calls on Android phone and safeguard your privacy The Times of India 5 easy ways to avoid spam phone calls Fast Company How To Stop Spam Calls for Good Clark.com - Clark Howard How to Detect and Block Spam Calls on iPhone (2024 Guide) The Mac Observer Two spam call blockers upload users' contact lists into databases: Consumer Council Hong Kong Standard KT develops AI-based spam filter Mobile World Live How to block spam calls USA TODAY How to Stop Spam Texts on an iPhone or Android Reader's Digest How to stop spam texts with your favorite messaging apps Popular Science Is "Scam Likely" Calling You? Here's How to Block Them MUO - MakeUseOf 10 Best Call Blocking Apps MobileAppDaily How To Block Spam Messages on Android — Direct Methods and Third Party Apps Digital Information World Stop the Madness: How to Block Spam Calls and Robocalls PCMag Middle East How to block spam calls on your Android phone Android Authority New Truecaller feature uses AI to detect and block spam calls: Here’s how to enable it The Indian Express Hiya: Spam Blocker & Caller ID by Hiya AppAdvice How To Block 'Scam Likely' Calls Parade Magazine Block spam calls and texts with Robokiller Cult of Mac 16 Best Call Blocker App Options to Prevent Spam Calls to Your Small Business Small Business Trends New Report: The #1 Phone Scam in America Clark.com - Clark Howard WhatsApp now lets you block spam right from your lock screen Android Police How to block spam texts from an email account Android Police AI-Driven Scam and Spam Call Blocker, Genie, Is Seeking Investment To Better Protect Seniors International Business Times Detect and block spam calls with Truecaller's new AI feature; know what it is and how to use The Times of India Tired of WhatsApp spam? New update allows blocking users directly from lock screen; here's how The Economic Times WhatsApp: How to block, report, and delete spam Android Police How to block a phone number on your Android phone Android Authority How to report and block spam in iMessage Android Police Google Search update brings better spam filter to improves search quality The Times of India Comcast Introduces New Advanced Spam Blocker Feature for Xfinity Voice Customers Comcast Corporation Here’s how to stay safe from spam calls on WhatsApp The Times of India How to block unwanted emails in Gmail Android Police How to Block Unwanted Text Messages on Your Mac (and iPhone/iPad) The Mac Observer WhatsApp Now Allows Users to Block Spam Directly From Lock Screen: Here Are Steps to Enable Feature Gadgets 360 Whoscall app launched in the Philippines to block spam calls, messages manilastandard.net Tired of spam calls and messages on your phone? Here’s how to enable DND on Jio, Airtel, and Vi The Times of India Stop spam calls on iPhones and Android devices with these simple steps The Indian Express How to Block Spam Calls on Android & iPhone Devices | Reviews by Wirecutter The New York Times Spam blocker proves costly – The Florida Bar The Florida Bar No more spam & scam text messages Trend Micro Mobile phone users to get option to block overseas numbers as part of new anti-scam measures The Straits Times How to Stop Spam Calls The New York Times Spam calls and messages: How to activate DND on Reliance Jio, Bharti Airtel, and Vodafone The Economic Times How to block and report text spam The Verge How to Keep Spam Away From Your Smartphone samsung.com How to stop spam calls on iPhone and Android phones Digital Trends How to Stop Spam Calls and Block Robocalls Business Insider The best ways to block scam calls New York Post Xfinity Mobile Collaborates with Hiya to Thwart Mobile Robocalls Comcast Corporation Tired of spam calls? Block promotional calls in some easy steps on Android, iOS phones The Economic Times How to block spam texts on Android Tom's Guide Best apps to block unwanted spam calls The Citizen How to Block Spam Calls on Android Lifewire |
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