Customer Service Information |
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Customer Service Is Dying - and Im Not Feeling So Good Myself
Have you ever called a company and been greeted with the phrase "Hold, please"? How do they know you can hold? They don't even know who you are. Maybe you can't hold; maybe you have 10 seconds of juice left on your cell phone and your hair is on fire. Then you finally get someone on the phone, only to be told, "I can't actually help you; I'm just paid to apologize, and I'm really sorry about that." Being frustrated by a lack of customer service is nothing new. It just seems that in the last few years, companies have become more innovative when it comes to not helping you solve your problems. I recently asked a hotel employee to help me with my luggage. He told me to hold on and he would have someone look into it. I thought, "Hey, you're someone-why can't you look into it?" I realize that we are as busy as we have ever been, and that many younger people were not brought up in the traditional culture of customer service. But none of these excuses will protect your business in today's challenging economy, where customers are questioning value even with companies they have known for years. Maybe it's time to get back to basics and make service a real priority. Sure, plenty of companies claim to offer great customer care. But raising your service standards requires more than a promise; you need to set concrete goals and establish effective procedures to meet them. Whether you own the company, handle key accounts or just accidentally encounter your customers, you'll reap huge benefits by applying the following customer service goals: On the Phone
Well, I think customer service will survive- and I feel better now that I've written this article-but it's important that we help nurse that ailing customer service to a full recovery, ensuring a healthy prognosis for today's businesses. The companies that attract and keep the best customers are usually the most effective at managing expectations and emotions. Successful companies train their people to anticipate customer needs and to solve problems before the customer knows they exist. But before you can do any of this, you have to start with the basics. If you really want customers, set customer service goals. Remember, if you don't know where you're going, any road will take you there. Garrison Wynn is a nationally known speaker, trainer, and coach. He is the President and founder of Wynn Solutions, specializing in The Truth about Success. About The Author As a speaker, advisor, and entertainer, Garrison has worked with some of the world's most effective corporate leaders and salespeople, from multi-billion dollar manufacturers to top New York Stock Exchange wire houses. He has a background in manufacturing, entertainment, telecommunications and financial services. An experienced actor and former professional stand-up comedian, he has hosted PBS television specials and national radio programs. www.wynnsolutions.com, garrison@wynnsolutions.com
MORE RESOURCES: NTTA customer service, Tarrant County district clerk spar over mistaken charge The Dallas Morning News No, GPT-4o isn't going to kill teaching or customer service Business Insider Company Webinars; POS, Non-Agency Products; STRATMOR and Customer Service; Freddie and Fannie News Mortgage News Daily For 13th Consecutive Year, Wolters Kluwer Customer Service Wins NorthFace ScoreBoard Awards Morningstar How did customer service get so bad? Financial Times Senate passes bill improving air safety and service for travelers, a day before FAA law expires The Associated Press Cognigy Named a Leader in 2024 “Conversational AI For Customer Service” Report The Bakersfield Californian CommBox Launches Connect Partner Programme, Offering Market-Leading Automation and AI Capabilities to ... Yahoo Finance What Consumers are Saying About AI and Customer Service Customer Think The importance of customer service, growth, and community engagement – Jeff Rosen | Rosen Automotive Group CBT Automotive News For 13th Consecutive Year, Wolters Kluwer Customer Service Wins NorthFace ScoreBoard Awards Business Wire When consumers would prefer a chatbot over a person The Ohio State University News Advantage Sport & Fitness Values Customer Experience and Service Campus Rec Magazine Opinion: If it's not dead already, customer service is certainly on life support • Asheville Watchdog Asheville Watchdog Frequently asked questions and customer service CSPI Newsroom Verizon Down? Users Report Service Outage, Call Dropping | Ways To Troubleshoot And Customer Support Times Now Poll workers emphasize election confidence, customer service • Indiana Capital Chronicle Indiana Capital Chronicle Top Banks Offering 24/7 Customer Service in 2024 Business Insider Senate Passes FAA Bill on Air Safety and Customer Service – The Presidential Prayer Team The Presidential Prayer Team Customer Service & Support Hillsborough County (.gov) At some point, construction gave up on customer service – but it's far from a lost cause New Civil Engineer They've got your back: Meet American's system customer service managers - American Airlines Newsroom They've got your back: Meet American's system customer service managers American Airlines Newsroom Air India rolls out iPad app for on board customer service Live From A Lounge The Marriott Maze: Navigating Customer Service Over $11, When Does It Stop Being Worth It? View from the Wing Customer Service Rep Confronts Customer Committing Fraud With The Consequences Of Her Actions. – 'It's okay to do ... Twisted Sifter Rebuilding the IRS Improves Customer Service and Reduces the Tax Gap Center For American Progress PROVEN Robotics launches OrionStar Mini, revolutionising customer service with advanced AI capabilities – Intelligent ... Intelligent CIO AI enhances flexibility and efficiency for customer service centers, new research reveals | Binghamton News Binghamton University How to contact Amazon UK Customer Service About Amazon.co.uk Porsche claims first place for customer service among premium car owners in J.D. Power Study Porsche Newsroom Citizen First Customer Service City of Lynchburg Lee Michaels’ Scott Berg: How to make unhappy customers happy Greater Baton Rouge Business Report The correct airline customer service numbers to help avoid scams - The Washington Post The Washington Post Forbes Recognizes Regions Bank for Best Customer Service Regions Financial Corporation Senate passes bill improving air safety and service for travelers, a day before FAA law expires Chicago Tribune Customer Assistance Programs DC Water Ministry of Immigration aims to improve customer service following altercation at Western Border Breaking Belize News Genesys & ServiceNow join forces to revolutionise customer service ChannelLife Australia Contact SEA Customer Care portseattle.org Customer Support GE Aerospace Corewell change is bad customer service | Letters To Editor | heraldpalladium.com - Herald Palladium Buccaneers Continue to Excel in Season Pass Member Customer Service Experience, Voted No. 1 for Sixth ... Buccaneers.com VodafoneZiggo unveils new Vodafone & Ziggo customer service app Telecompaper EN Recent Developments That Could Impact How Companies Offer AI-Based Customer Service Chatbots | Insights Skadden, Arps, Slate, Meagher & Flom LLP Billing and Insurance WellSpan Health |
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