Customer Service Information

Making The Most Of Newsletters


Newsletters can be wonderful tools for communicating with your customers or prospects. Because of their format, they're often infused with more credibility than traditional brochures. If your newsletter is little more than blatant self-promotion, however, it's likely to hit the wastebasket before it hits your target's desk.

By following a few basic tips, you can cultivate interest in your newsletter and make it an effective marketing tool.

Keep it interesting. Whether you're informing prospects or current customers, provide useful content and avoid the temptation of use a hard-sell approach. For example, include a how-to article about some aspect of home buying or selling. While these topics relate to your field and reinforce your message, they also offer valuable advice and will help cultivate a loyal audience.

Do it yourself . . . or not. The abundance of desktop publishing programs on the market makes it easy for virtually anyone to create a newsletter. However, poor knowledge of design basics and overzealous use of difficult-to-read fonts has led to more than one design disaster. Before you try to do it yourself, consider hiring a professional graphic designer to create a template into which you or a staff member can input copy. If you still want to give it a shot yourself, pick up a book on graphic design basics before you create your masterpiece.

Find your look. Depending on your budget, you can choose from a variety of styles-from a simple, one-color piece to a multi-page, full-color format. Factors such as the number of colors and pages, type of paper, and paper size can mean big differences in cost, so ask for quotations on different specifications from several printers.

Keep it short. Generally, it's best to limit your newsletter to eight pages or fewer and keep articles at 300 words or fewer. If you have a lengthy or complex issue to address, try to break it up into two articles or one longer article accompanied by a short sidebar piece.

Remember what a picture's worth. Photographs add interesting elements to your piece-as long as you use something more creative than the traditional "smiling head" shots. If you choose not to use a full-color format, keep in mind that photographs reproduce best in shades of black.

Don't ignore the details. Triple-check spelling and grammar. Typographical errors can quickly damage your credibility and distract your reader. In addition to running the document through spelling and grammar checkers, have someone proofread it-preferably someone who hasn't seen the article before. He or she will be more likely than you are to catch any errors.

Include a feedback mechanism. Make it easy for readers to respond by including a contact name, phone and fax numbers, and postal and e-mail addresses.

Cost Cutters

Looking for ways to cut your newsletter costs? Here are a few tips:

Team up with another business that reaches out to similar prospects. Split the content-and the cost-of the newsletter.

Run your rough design by your local post office. Sometimes, simple size changes can cut postage costs.

Get prices from at least three printers, and let them know you're soliciting multiple bids for the job. Competition can help you get a better price.

Offer an e-mail option. This allows you to save on postage and printing, but send it only if customers ask. New laws are cracking down on unsolicited e-mail.

We've found newsletters to be a great marketing mechanism. Keep in mind, if you have truly timely news, you can turn your newsletter into a subscription based newsletter. This can lead to another cash flow source.

We have used newsletters as both a marketing mechanism and a cash flow source. To check out the HBS Digest, click here:

http://www.homebusinesssolutions.com/hbsd_info.htm

Copyright 2004 DeFiore Enterprises

Interested in having your own successful, home based creative real estate investing business? Chuck and Sue have been helping folks start successful home based businesses for over 19 years, and we can help you too! To see how, visit http://www.homebusinesssolutions.com for the latest FREE tips and tricks, educational products and coaching in creative real estate investing and home based businesses. No time to visit the site? Subscribe to our "how to" Home Business Solutions Digest, it's like having your own personal coach: mailto:subscribeHBS@homebusinesssolutions.com


MORE RESOURCES:

Sydney Morning Herald

Rail customer service: if you're Jewish catch a taxi
Sydney Morning Herald
The customer service manager at Central Station, no less. ''They're all Jews living in the eastern suburbs; they're all wealthy; they can afford to get a taxi,'' Roman Arnusch uttered repeatedly, according to the couple. The Bogans, who are Jewish and ...

and more »


Nexteer Automotive to open customer service center in Troy
Midland Daily News
Saignaw-based Nexteer Automotive plans to hire 50 engineers to support a new 30000-square-foot customer service center in Troy that will be open by April. "Following two record-breaking years for new customer contracts, this latest customer service ...
Nexteer Automotive: New Customer Service Center in TroyMyFox Detroit
Nexteer plans customer centre in Troy, Michiganjust-auto.com (subscription)

all 4 news articles »


Women like customer service at Scholfield Honda
Kansas.com
His Scholfield Honda has been recognized a couple of times recently for offering great customer service to women. On Wednesday, Forbes wrote about a survey that WomenCertified conducted last fall for Dealer Magazine, which Scholfield calls one of the ...

and more »


'Humorous' customer service workshop planned in Danville
WSLS
Considering the importance of quality customer service, the Danville Pittsylvania County Chamber of Commerce is offering a humorous, DVD-based training workshop called “The Guest” for members. This workshop will illustrate just how easy it is to offer ...

and more »


Local bank receives 11 customer service awards
NorthFulton.com
In the Middle Market Banking segment, Synovus Bank and Bank of North Georgia were recognized in four national categories: Overall Satisfaction, Relationship Manager Performance, Customer Service and Treasury Management. In addition to the four national ...



Sydney Morning Herald

Customer service still dogs Telstra
CIO Magazine
Telstra chief executive, David Thodey, has conceded that progress remains slow on improving the telco's customer service record, despite making it a top priority in the last 18 months. Speaking at an analyst briefing on the telco's financial results ...
Mobiles prop up Telstra bottom lineSydney Morning Herald

all 274 news articles »


BBB® Foundation Accepting Nominations for 2012 Customer Service Excellence Award
Wakulla.com
7, 2012) – Your Better Business Bureau® Foundation Serving Northwest Florida is currently accepting nominations for the 2012 Customer Service Excellence Award. The Customer Service Excellence Award recognizes individuals for outstanding customer ...



Lowe's to offer buyouts to some customer-service employees
Charlotte Business Journal (blog)
Inc. is notifying about 5200 western NC customer-service employees that they could be eligible for a buyout as the company works to cut staff in some segments of the company. Workers affected are located at both the Mooresville headquarters and a North ...
Lowe's gives incentives for leavingWilkes Journal Patriot

all 2 news articles »


Customer service is in their D&A
Your Houston News
The Crosby/Huffman Chamber of Commerce held a ribbon cutting Feb. 9 for new member D & A Tax and Insurance. Derek Young and Aurelio Ambriz of Huffman are the owners. They opened in January 2010 and are proud to be locally owned and operated.



Rediff

In Customer Service Push, Microsoft Invests In 24/7, Which Acquires Voxify
Wall Street Journal (blog)
By Deborah Gage People who are forced to engage in online chats with virtual customer service agents–or who are passed from agent to agent without getting their problems solved–are likely to get highly frustrated and take their business elsewhere.
Microsoft strikes deal with 24/7, promises to 'redefine' customer serviceEngadget
Microsoft Joins Forces with 24/7 for Customer Service SoftwareITProPortal
Microsoft Teams Up with 24/7 on Customer Service SoftwareDestination CRM
PCWorld -The Seattle Times -MarketWatch (press release)
all 58 news articles »

Google News

home | site map
© 2006