Customer Service Information |
|
Customers - Hold Onto the Ones Youve Got
You probably spend a great deal of your time looking for newcustomers or clients. However, are you sure your doingenough to hold onto the ones you've got. One of the least costly ways to grow your business is to getcustomers to come back and buy more of your product orservice. How many customers have you lost this month? I'msure it's not something you want to think about too much,however it's inevitable that you'll lose customers andclients for a whole range of reasons many of which are outwith your control. A survey I read some years ago suggested that customersleave a business for four basic reasons: 14% leave becausethey're dissatisfied with the quality of the product orservice, 9% leave because of price, 5% leave for otherreasons and a whacking great 72% leave because of "supplierindifference". Too many suppliers give customers the impression that theydon't care about repeat business. I've stayed in hotels,dealt with banks and building societies and dealt withsuppliers who didn't seem to care whether I came back ornot. We need to continually let our customers know that we careabout them. We need to keep in touch, write to them, sendthem information and occasionally 'phone them.When they contact us we need to make sure we sound warm andfriendly, pleased to hear from them, efficient and maybeeven look and sound like we're fun to do business with. It's not a lot different from our personal relationships. Ifwe don't keep telling the people close to us how much wecare and keep writing and 'phoning, then we shouldn't be toosurprised if they leave us one day. Use logic and emotion to keep your customers. Give them thebest products and service and give great value for money.However, always remember, your competitors will be doingmuch the same thing. The difference will be determined byhow you communicate with your customers on an emotionallevel, either face to face, on the 'phone, by letter oremail. I bought a new car from a local dealer a few years ago. I'venever heard from them since. A dealer for the same brand ofcar fifty miles away writes regularly with details ofspecial offers. They send a regular news letter and theoccasional very courteous 'phone call. I'm going to changemy car soon, guess who'll be getting the sale? Business is like a car - it won't run by itself except downhill. Discover how you can generate more business without havingto cold call!Alan Fairweather is the author of "How to get More Saleswithout Selling" This book is packed with practical thingsthat you can do to - get customers to come to you. Click here nowhttp://www.howtogetmoresales.com and http://www.alanfairweather.com
MORE RESOURCES: Amazon axed more than 100 customer service managers in CEO Andy Jassy's latest job cuts Yahoo Finance When the customer is not always right Financial Times Customer service: China's quick EV battery swaps, and sidewalk story time in Pakistan The Christian Science Monitor Impersonal service: OSU research identifies when consumers prefer bots over real people cleveland.com NTTA customer service, Tarrant County district clerk spar over mistaken charge The Dallas Morning News Oregon employment officials promise more effective service with reduced phone line hours Oregon Public Broadcasting CCC Named a Stevie® Award Winner for Customer Service Department of the Year in the 2024 American Business ... Business Wire Cherokee Indian Hospital Authority opens new PRC Customer Service Desk Cherokee One Feather Softbank commits to AI customer service Tech Monitor No, GPT-4o isn't going to kill teaching or customer service Business Insider ‘Honesty, integrity, and doing things right:’ Les Schwab Tire Center makes customer service a priority Canon City Daily Record Realtor Lammert delivers customer service from the inside out Leader Publications New York State Alerts New Yorkers of Temporary Electronic Benefits Transfer (EBT) Outage on Sunday, May 19, for ... Office of Temporary and Disability Assistance How operational excellence transforms financial services | Process Excellence Network Process Excellence Network The importance of customer service, growth, and community engagement – Jeff Rosen | Rosen Automotive Group CBT Automotive News Company Webinars; POS, Non-Agency Products; STRATMOR and Customer Service; Freddie and Fannie News Mortgage News Daily Availity Wins Two Bronze Stevie® Awards in 2024 Stevie Awards for Sales & Customer Service Business Wire What Consumers are Saying About AI and Customer Service Customer Think Verizon (VZ) Enhances Customer Service With GenAI Integration Zacks Investment Research Verizon sharpens GenAI tools to impro... Mobile World Live Opinion: If it's not dead already, customer service is certainly on life support • Asheville Watchdog Asheville Watchdog Frequently asked questions and customer service CSPI Newsroom ICICI Bank has an important warning on 'customer service frauds': Shares these tips to spot such scams The Times of India Poll workers emphasize election confidence, customer service • Indiana Capital Chronicle Indiana Capital Chronicle US Senate passes bill improving air safety, customer service Voice of America - VOA News Top Banks Offering 24/7 Customer Service in 2024 Business Insider Customer Service & Support Hillsborough County (.gov) How customer service factors into the claims experience Canadian Underwriter They've got your back: Meet American's system customer service managers - American Airlines Newsroom They've got your back: Meet American's system customer service managers American Airlines Newsroom Rebuilding the IRS Improves Customer Service and Reduces the Tax Gap Center For American Progress The Marriott Maze: Navigating Customer Service Over $11, When Does It Stop Being Worth It? View from the Wing Senate Passes FAA Bill on Air Safety and Customer Service – The Presidential Prayer Team The Presidential Prayer Team Verizon unveils human-assisted GenAI tools for customer service Telecompaper EN Porsche claims first place for customer service among premium car owners in J.D. Power Study Porsche Newsroom AI enhances flexibility and efficiency for customer service centers, new research reveals | Binghamton News Binghamton University How AI can enhance customer service The Keyword | Google Product and Technology News The correct airline customer service numbers to help avoid scams The Washington Post Forbes Recognizes Regions Bank for Best Customer Service Regions Financial Corporation Customer Assistance Programs DC Water Lee Michaels’ Scott Berg: How to make unhappy customers happy Greater Baton Rouge Business Report How to contact Amazon UK Customer Service About Amazon.co.uk Customer Support GE Aerospace Contact SEA Customer Care portseattle.org Lancashire bank hailed as Customer Service Champion at awards Burnley Express |
RELATED ARTICLES
Making the Connection: Customer Relationships That Build Your Business Have you ever wondered why you often find a coupon tucked inside your cereal box, or get invited to a customer preview sale at your favorite department store? Those companies know that their existing customers are the best - and most profitable - customers they'll ever have. So it's not surprising that they'll do whatever they can to keep these customers happy and coming back again and again. 4 Things Your Clients Want From Your Company Sure, all clients are different. They have different kinds of strengths, weaknesses, cultures and goals. All of the World of Business Is a Stage One of the basics of acting taught to me in grade school was the important principle of "staying in character." Staying in character means holding the image and personality of the character you are assigned to portray without letting your own personality leak through. Aint We Wonderful! It may come as a surprise to you to discover that customers don't buy your products or services because they feel that you have a right to make a profit. In other words, their motive for doing business with you is not to help you buy the latest Jaguar or put your children through college. Five Tips to Calm Cranky Customers 1. Tis the SeasonRecognize that everyone is frazzled during the holidays- you and your customers. Customers - Hold Onto the Ones Youve Got You probably spend a great deal of your time looking for newcustomers or clients. However, are you sure your doingenough to hold onto the ones you've got. Complaining Consumers The salesman's job is to be well informed; extremely well informed. For this information is how he earns his bread. Your Number One Asset Customers put you in business, keep you in business, and they can put you out of business. Therefore, your overriding feelings at all times should be: customer love, customer satisfaction, and customer convenience. At the Carwash; The Customer really is always Right You have no doubt heard the saying that the customer is always right. When you are a customer you happy with this position, when you are the owner of a small business, sometimes you see this is like opening Pandora's box. Quality vs. Quantity There is a battle in Call Centers. The teams are Quality vs. Dissatisfied or Rude Customers Can Be Satisfied Customers On a recent airline flight I was an upset customer. I was arriving on a late inbound flight and connecting with the last flight out on the same airline, but the connecting flight left without me! At first, I was furious when told to wait in a line of 300 people to resolve my problem. Improving Customer Service Improving customer service starts at the top - with us owners and managers. We need to be living pictures of how we want our staff to treat customers. Modern Call Center Solutions - Keeping in Touch is the Key Call center solutions solve a range of age-old problems. As far back as ancient times, the success of a business has always depended on how well that business can communicate with clients and meet their needs. The Number 1 Rule for Businesses - Be Professional Have you ever walked into a store and things looked sloppy? Stores should have nice neat displays, right? Normally, yes, but sometimes they get a bit messy on busy days and we all understand how that can happen.But what if you were to walk into a store as soon as it opened in the morning and the place looked liked it had been ransacked? What would you think?You'd probably think it wasn't very professional-looking. Mexico: Online Ordering-Dont! I got it into my head sometime in December 2004 that I wanted order a laptop computer. I thought I would get one from the hugely popular computer company that allows you to call their 800 number and custom order what you want. Customer Service and Marketing that Works Go into many businesses today and try and get service, its sometimes impossible! The customer service officer is on the phone talking about personal issues, there is not enough staff, and they are disinterested and distracted.The old days of customer service is where you the customer were viewed as valuable and important and you received service from a person and not a machine. How to Keep Customers Who was it that said - "The customer is always right"? Wellfor those of you who can't get through the day withoutknowing, it was H Gordon Selfridge, the founder ofSelfridges's department store in London.The question I want answered is; did he ever work withcustomers on day-to-day basis and if so, was he some kind ofsaint?Let's face it; customers can be a real pain in the neck. Marketing as a Spiritual Practice "Marketing as a spiritual practice." It sounds contradictory - how can sales and promotion possibly be considered spiritual? But the secret is, once you truly understand that marketing isn't all about struggle, jargon, tricks or gimmicks, spiritual practice is the very root of success. Customer Service and The Human Experience Historically, customer service was delivered over the phone or in person. Customers didn't have many choices, and switching to competitors was cumbersome. What Exactly is Customer Relationship Management? The defintion of Customer Relationship Management (CRM) that I favor is "CRM is the business strategy that aims to understand, anticipate, manage and personalize the needs of an organization's current and potential customers"From this we can learn that CRM is more than just a piece of software; CRM is a business strategy, one that puts the customer at the heart of the business."That's nothing new" I hear you say, and you would be right. |
home | site map |
© 2006 |