Customer Service Information |
|
Listen to Suggestions
If you are up to your ears in a stressful situation, it becomes difficult to think clearly. Sometimes, it is best to walk away from a problem, and think about it, rather than try to solve it with an instant solution. My grandfather used to say: "Even the court jester can teach us something useful." This saying goes much deeper in meaning and applies to many things - from a Yoga class, to not taking life too seriously, and to the unfortunate way customer feedback is commonly handled by the business world. As a customer of any service or product - how do you feel when your Email is ignored, your voice mail message is never answered, and you don't get any feedback or concern, at all, from customer service? We all feel the same - nobody likes to be ignored. The shame of all this is that customer service is getting worse on a global scale. Knowing this, we should take the time to listen when someone has taken the time to give us a constructive suggestion. When you do acknowledge a suggestion and consider, implement, or try it, you could possibly create a bond for life. Here is a little story about how listening can pay off. Years ago, I was working at a health club and had a dilemma. I had a personal training client with a weight control problem, but I couldn't figure out what the problem was. She was exercising, eating the right things, following a new healthy diet, taking Yoga classes, and had made a 30 day turn around in lifestyle, with no results to measure. I brainstormed with the health club owner with no real success, but we were interrupted by someone who said that I should have my client log everything she eats and drinks. Well, I took the suggestion and ran with it. I discovered my client was drinking three Cokes a day. She didn't equate Coke with sugar grams, and didn't think it was important enough to mention. After that, she lost five pounds a month, on average, for the next twelve months. That's an optimum 60 pound weight loss in a year. This particular client kept the weight off. The person who made that suggestion is still a dear friend to this day. Needless to say, I have every personal training client log their meals, and drinks - just to be certain. In summary, it doesn't take a "rocket scientist" to listen to customer feedback, or a colleague's suggestions; but all of us, no matter how important we think we are, must be willing to sit back and listen to constructive advice. This will be the difference between managers of businesses that flourish and those that fail in the twenty-first century. Paul Jerard is a co-owner and the director of Yoga teacher training at: Aura Wellness Center, in North Providence, RI. He has been a certified Master Yoga teacher since 1995. He is a master instructor of martial arts, with multiple Black Belts, four martial arts teaching credentials, and was recently inducted into the USA Martial Arts Hall of Fame. He teaches Yoga, martial arts, and fitness to children, adults, and seniors in the greater Providence area. Recently he wrote: Is Running a Yoga Business Right for You? For Yoga students, who may be considering a new career as a Yoga teacher. http://www.yoga-teacher-training.org
MORE RESOURCES: No, GPT-4o isn't going to kill teaching or customer service Business Insider NTTA customer service, Tarrant County district clerk spar over mistaken charge The Dallas Morning News Availity Wins Two Bronze Stevie® Awards in 2024 Stevie Awards for Sales & Customer Service Yahoo Finance Frost & Sullivan and SOCAP Forge Strategic Partnership to Elevate Customer Care and Experience Yahoo Finance How did customer service get so bad? Financial Times Senate passes bill improving air safety and service for travelers, a day before FAA law expires The Associated Press New York State Alerts New Yorkers of Temporary Electronic Benefits Transfer (EBT) Outage on Sunday, May 19, for ... Office of Temporary and Disability Assistance Availity Wins Two Bronze Stevie® Awards in 2024 Stevie Awards for Sales & Customer Service Business Wire Verizon (VZ) Enhances Customer Service With GenAI Integration Zacks Investment Research Verizon sharpens GenAI tools to impro... Mobile World Live Integrated solutions empower productivity for SMBs Insights by Samsung Cognigy Named a Leader in 2024 “Conversational AI For Customer Service” Report The Bakersfield Californian What Consumers are Saying About AI and Customer Service Customer Think CommBox Launches Connect Partner Programme, Offering Market-Leading Automation and AI Capabilities to ... Business Wire Top Banks Offering 24/7 Customer Service in 2024 Business Insider Opinion: If it's not dead already, customer service is certainly on life support • Asheville Watchdog Asheville Watchdog Frequently asked questions and customer service CSPI Newsroom Poll workers emphasize election confidence, customer service • Indiana Capital Chronicle Indiana Capital Chronicle Customer Service & Support Hillsborough County (.gov) For 13th Consecutive Year, Wolters Kluwer Customer Service Wins NorthFace ScoreBoard Awards Silicon Canals Senate Passes FAA Bill on Air Safety and Customer Service – The Presidential Prayer Team The Presidential Prayer Team The Marriott Maze: Navigating Customer Service Over $11, When Does It Stop Being Worth It? View from the Wing They've got your back: Meet American's system customer service managers - American Airlines Newsroom They've got your back: Meet American's system customer service managers American Airlines Newsroom Rebuilding the IRS Improves Customer Service and Reduces the Tax Gap Center For American Progress AI enhances flexibility and efficiency for customer service centers, new research reveals | Binghamton News Binghamton University Customer Service Rep Confronts Customer Committing Fraud With The Consequences Of Her Actions. – 'It's okay to do ... Twisted Sifter The correct airline customer service numbers to help avoid scams The Washington Post How to contact Amazon UK Customer Service About Amazon.co.uk Porsche claims first place for customer service among premium car owners in J.D. Power Study Porsche Newsroom Bay City toll bridge company facing $12 customer service lawsuit Michigan Public Lee Michaels’ Scott Berg: How to make unhappy customers happy Greater Baton Rouge Business Report Customer Service Administrator | Professional Security JTC Associates Ltd Senate passes bill improving air safety and service for travelers, a day before FAA law expires Chicago Tribune Welcome to Riverside Public Utilities City of Riverside (.gov) Forbes Recognizes Regions Bank for Best Customer Service Regions Financial Corporation Customer Assistance Programs DC Water Genesys & ServiceNow join forces to revolutionise customer service ChannelLife Australia Britons Spend 800 Years Waiting to Speak to HMRC Business MattersBusiness Matters Contact SEA Customer Care portseattle.org AI is replacing customer service jobs across the globe The Washington Post Customer Support GE Aerospace Buccaneers Continue to Excel in Season Pass Member Customer Service Experience, Voted No. 1 for Sixth ... Buccaneers.com Social media customer service statistics to know in 2024 Sprout Social Billing and Insurance WellSpan Health Recent Developments That Could Impact How Companies Offer AI-Based Customer Service Chatbots | Insights Skadden, Arps, Slate, Meagher & Flom LLP Delayed On Southwest? You Can Now Skip The Customer Service Line And Request A $75 Credit Online Forbes Best Customer Service 2024 Forbes |
RELATED ARTICLES
Write a Business Thank-You Note Have you seen that thing on TV where the gal tellsthe nerd she wonders why he never asked her tomarry him and he stumbles and says "Thank You" andshe turns to butter?The point of the message is that "Thank You" goesa long way to making people feel better.Personally and in business, develop the "ThankYou" habit. Call Center Software - Your Tool of Choice in Customer Relations The call center represents your first line of communication with customers and potential customers. Whether you choose to outsource this service or to establish an in-company call center, this is one area in which quality is paramount and cannot be compromised. How To Kick Your Customer Service Up A Notch! Welcome to the inaugural issue of Human Tech Tips -- Tip #1. How do we take your customer service and kick it up a notch?This is a big question so where do we begin?As an overview, it's a given that the answer is three-fold: People, Process, and Technology. What Do Your Clients REALLY Think of You? *********************************************Know Thyself - Socrates*********************************************I'd like to start this article with a test ?What do you get when you cross a Northern Canadian male, a 4x4 truck and heavy rain?You guessed it! ? Mud Bogging!!!!That is how I spent my morning. My husband's new truck was too shinny, so he felt he had to get it dirty again just so he could wash it for the fourth time this week. Handling Difficult Customers - 8 Strategies In any business our customers are one of our most important assets. Unfortunately there are days when not all customers want to be friendly or pleasant. Losing Angry Customers This article offers five ways to help you deal with angry customers. While the goal of all businesses is to have only happy customers, we also have to be realistic and realize sometimes we are going to anger a customer. You MUST Sweat the Small Stuff It's The Little Things That Make or Break a Small BusinessIf you make a poor impression in small things, why should customers trust you with larger ones like buying your product regularly or giving you a big order? In the last two days, I've seen this simple fact proved three times.I ordered software from Company A. Treating the Customer Dissatisfaction Epidemic: How to Go Beyond Simply Masking the Symptoms Corporations in every sector are spending more than ever before in an attempt to improve their customer service levels. Every year they pour hundreds of millions of dollars into new systems and training programs that promise them the ability to win customer loyalty. Communicating Value Abstract: People buy for their reasons, not yours. This article covers the key elements that prospects want to hear you talk about. Small Business Customer Service Can Work Against You Is the special treatment you designed specifically to keep customers coming back working against you?A local jeweler offers free lifetime battery replacement for any watch he sells. It's a good hook to keep customers walking back in the store on a regular basis and increases his sales volume. Why You Should Always Honour Your Guarantees - Even When The Customer Is In The Wrong The Reason Why Direct Internet Marketers Have To Work So Hard To Earn Our TrustA bad attitude to customer service can literally destroy your business.So, I thought I'd share my response to what I read on an Internet Marketing Forum recently to illustrate my point. One Critical Question to Ask Yourself Every Day What happened to the old saying, the customer is always right? I'll bet every one of you reading this article has a "customer service nightmare" story to tell. My most recent nightmare experience took place recently when my business partner and I went in to a wireless phone store to purchase two new pda wireless phones. Who Says the Customer is Always Right? We all know the old adage, "The Customer is Always Right." If you are an online business owner or offline for that matter, you are on both sides of the subject almost everyday. Customer Service Consultants When all else fails in your company to meet the needs of your customer consider a customer service consultant. If you find that agents in your company are constantly having misunderstanding that result in loss of customers bring in a consultant. Stand Out in Business the Write Way When was the last time you received a handwritten note from a business associate? It may be that it was too long ago for you to remember. On the other hand, if you have gotten one lately, you know exactly who sent it and when. Absence Makes the Heart Grow Fonder However, in the world of business, this clich may not necessarily be true. Sometimes it can be more like 'Out of Site, Out of Mind'. Automating Your Help Desk Workflow Do you know you can open, answer, close and report help desk information without human intervention?Automation is a powerful feature provided by most enterprise level help desk products; however, most organizations rarely take advantage of these features. Based on a survey conducted by RightStar Systems, only 5% of the help desk managers interviewed were using automation to its fullest capacity. Basic Levels of Consumer Integrity that Presently Permeates Society Reality is not always pretty. But here is a tad bit of it for you today. Top 10 customer service tips 1. Hire people who have a service attitude. Customer Neglect What have you done for your existing customers lately? Probably not much, if you are like most businesses.I know that hunting new business is more of an adrenaline rush than working the business you already have, but it is not as crucial to your long-term success. |
home | site map |
© 2006 |