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Small Business Customer Service Can Work Against You
Is the special treatment you designed specifically to keep customers coming back working against you? A local jeweler offers free lifetime battery replacement for any watch he sells. It's a good hook to keep customers walking back in the store on a regular basis and increases his sales volume. But, it's backfired on him. And he's lost at least one customer because of it. He's run into a problem getting the batteries he needs and now has to send a customer's watch off to the manufacturer which lengthens the turn around time for the repair. One customer got so irate she's sworn she'll never do business with him again. Oops. Thousands of dollars of business lost over a $6 battery. What are the perks you provide for your customers? Does it make their life simpler, save them money or time? Or has it turned into a problem that's driving them away? You need to make sure it isn't. When you first roll out a customer perk, you need to walk through the process in your company just like you were a customer. That gives you an opportunity to fix any kinks or holes in the process before your customers are exposed to it. Then on a regular basis, every three to six months, you need to do a quality check to ensure the process is still working and make adjustments as necessary. Denise O'Berry helps small business owners take action to grow their business. Find out more at http://www.smallbusinessmatters.com
MORE RESOURCES: NTTA customer service, Tarrant County district clerk spar over mistaken charge The Dallas Morning News No, GPT-4o isn't going to kill teaching or customer service Business Insider Company Webinars; POS, Non-Agency Products; STRATMOR and Customer Service; Freddie and Fannie News Mortgage News Daily For 13th Consecutive Year, Wolters Kluwer Customer Service Wins NorthFace ScoreBoard Awards Morningstar How did customer service get so bad? Financial Times Senate passes bill improving air safety and service for travelers, a day before FAA law expires The Associated Press Cognigy Named a Leader in 2024 “Conversational AI For Customer Service” Report The Bakersfield Californian What Consumers are Saying About AI and Customer Service Customer Think The importance of customer service, growth, and community engagement – Jeff Rosen | Rosen Automotive Group CBT Automotive News CommBox Launches Connect Partner Programme, Offering Market-Leading Automation and AI Capabilities to ... Business Wire For 13th Consecutive Year, Wolters Kluwer Customer Service Wins NorthFace ScoreBoard Awards Business Wire When consumers would prefer a chatbot over a person The Ohio State University News Advantage Sport & Fitness Values Customer Experience and Service Campus Rec Magazine Verizon Down? Users Report Service Outage, Call Dropping | Ways To Troubleshoot And Customer Support Times Now Frequently asked questions and customer service CSPI Newsroom Top Banks Offering 24/7 Customer Service in 2024 Business Insider Senate Passes FAA Bill on Air Safety and Customer Service – The Presidential Prayer Team The Presidential Prayer Team At some point, construction gave up on customer service – but it's far from a lost cause New Civil Engineer Customer Service & Support Hillsborough County (.gov) Air India rolls out iPad app for on board customer service Live From A Lounge They've got your back: Meet American's system customer service managers - American Airlines Newsroom They've got your back: Meet American's system customer service managers American Airlines Newsroom Customer Service Rep Confronts Customer Committing Fraud With The Consequences Of Her Actions. – 'It's okay to do ... Twisted Sifter The Marriott Maze: Navigating Customer Service Over $11, When Does It Stop Being Worth It? View from the Wing PROVEN Robotics launches OrionStar Mini, revolutionising customer service with advanced AI capabilities – Intelligent ... Intelligent CIO AI enhances flexibility and efficiency for customer service centers, new research reveals | Binghamton News Binghamton University How to contact Amazon UK Customer Service About Amazon.co.uk Porsche claims first place for customer service among premium car owners in J.D. Power Study Porsche Newsroom Citizen First Customer Service City of Lynchburg Lee Michaels’ Scott Berg: How to make unhappy customers happy Greater Baton Rouge Business Report The correct airline customer service numbers to help avoid scams - The Washington Post The Washington Post Forbes Recognizes Regions Bank for Best Customer Service Regions Financial Corporation Ministry of Immigration aims to improve customer service following altercation at Western Border Breaking Belize News Senate passes bill improving air safety and service for travelers, a day before FAA law expires Chicago Tribune Customer Assistance Programs DC Water Genesys & ServiceNow join forces to revolutionise customer service ChannelLife Australia Contact SEA Customer Care portseattle.org Corewell change is bad customer service | Letters To Editor | heraldpalladium.com - Herald Palladium Customer Support GE Aerospace VodafoneZiggo unveils new Vodafone & Ziggo customer service app Telecompaper EN Buccaneers Continue to Excel in Season Pass Member Customer Service Experience, Voted No. 1 for Sixth ... Buccaneers.com AI is replacing customer service jobs across the globe The Washington Post Customer Service Center - Recreation & Wellbeing University of California, Berkeley Delayed On Southwest? You Can Now Skip The Customer Service Line And Request A $75 Credit Online Forbes Social media customer service statistics to know in 2024 Sprout Social Excellent customer service in Austin, Texas, indicative of nationwide survey Transportation Security Administration What Your Business Can Learn From Southwest Airlines Business.com |
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