Customer Service Information |
|
Your Actions Tell Your Clients How You Expect To Be Treated
There is a widely accepted principle of human behavior that goes something like this. "Your actions tell the world how you expect to be treated." Look all around you and you will find that the truth of this statement is as evident as the clothes you wear. So, if you don't expect to be successful, you're telling the world you probably don't think you have what it takes to succeed, if you don't expect to get the order, you probably won't, if you don't expect to get referrals from your clients, you probably don't believe in your heart that you deserve them. Recently, I did a survey of the readers of this newsletter (thanks to those who participated) asking what the number one thing was that you wanted to know about generating referrals. Somewhat to my surprise, an overwhelming amount of people suggested that the number one thing that held them back was fear of asking for referrals. Now what is that saying to your clients? One the absolutely most effective way to generate a flood of new business by way of referral is to simply make receiving high quality referrals a condition of doing business with your firm. Build referral lead generation right into your service. Here is how you can do it. The next client you land must be presented with the fact that part of their responsibility in the relationship is to provide you with 3 referrals in the next 90 days. (Now don't worry, you're going to tell them exactly how to do that.) Try this statement on for size: Mr. Client, we intend to make you so outrageously happy with our service and the results we provide that we know that at the end of 90 days you will want to refer 3 more people just like you. I dare you to try this out. Guess what your clients will say? "Well, sure, okay" Of course they will agree, what else are they going to say. But here's the real beauty of this statement and strategy. Look at what your actions are saying. We know you are going to be thrilled. We know we deserve referrals. We sure as heck plan on delivering the goods. So now how is the world going to treat you? Here are some pointers on how you can implement this strategy.
Some rules to make it real
Copyright 2004 John Jantsch About The Author John Jantsch is a marketing consultant based in Kansas City, Mo. He writes frequently on real world small business marketing tactics and is the creator of Duct Tape Marketing a turn-key small business marketing system. Check out his blog at http://www.DuctTapeMarketing.com/weblog.php - gets these kinds of killer tips weekly by sending an email to mailto:subscribe@ducttapemarketing.com
MORE RESOURCES: No, GPT-4o isn't going to kill teaching or customer service Business Insider NTTA customer service, Tarrant County district clerk spar over mistaken charge The Dallas Morning News Frost & Sullivan and SOCAP Forge Strategic Partnership to Elevate Customer Care and Experience Yahoo Finance How did customer service get so bad? Financial Times Senate passes bill improving air safety and service for travelers, a day before FAA law expires The Associated Press Verizon sharpens GenAI tools to impro... Mobile World Live Cognigy Named a Leader in 2024 “Conversational AI For Customer Service” Report The Bakersfield Californian What Consumers are Saying About AI and Customer Service Customer Think CommBox Launches Connect Partner Programme, Offering Market-Leading Automation and AI Capabilities to ... Business Wire Top Banks Offering 24/7 Customer Service in 2024 Business Insider Opinion: If it's not dead already, customer service is certainly on life support • Asheville Watchdog Asheville Watchdog Frequently asked questions and customer service CSPI Newsroom Poll workers emphasize election confidence, customer service • Indiana Capital Chronicle Indiana Capital Chronicle Customer Service & Support Hillsborough County (.gov) For 13th Consecutive Year, Wolters Kluwer Customer Service Wins NorthFace ScoreBoard Awards Silicon Canals Senate Passes FAA Bill on Air Safety and Customer Service – The Presidential Prayer Team The Presidential Prayer Team The Marriott Maze: Navigating Customer Service Over $11, When Does It Stop Being Worth It? View from the Wing They've got your back: Meet American's system customer service managers - American Airlines Newsroom They've got your back: Meet American's system customer service managers American Airlines Newsroom Rebuilding the IRS Improves Customer Service and Reduces the Tax Gap Center For American Progress AI enhances flexibility and efficiency for customer service centers, new research reveals | Binghamton News Binghamton University Customer Service Rep Confronts Customer Committing Fraud With The Consequences Of Her Actions. – 'It's okay to do ... Twisted Sifter The correct airline customer service numbers to help avoid scams The Washington Post How to contact Amazon UK Customer Service About Amazon.co.uk Porsche claims first place for customer service among premium car owners in J.D. Power Study Porsche Newsroom Bay City toll bridge company facing $12 customer service lawsuit Michigan Public Lee Michaels’ Scott Berg: How to make unhappy customers happy Greater Baton Rouge Business Report Senate passes bill improving air safety and service for travelers, a day before FAA law expires Chicago Tribune Welcome to Riverside Public Utilities City of Riverside (.gov) Forbes Recognizes Regions Bank for Best Customer Service Regions Financial Corporation Customer Assistance Programs DC Water Genesys & ServiceNow join forces to revolutionise customer service ChannelLife Australia Contact SEA Customer Care portseattle.org AI is replacing customer service jobs across the globe The Washington Post Customer Support GE Aerospace Buccaneers Continue to Excel in Season Pass Member Customer Service Experience, Voted No. 1 for Sixth ... Buccaneers.com Social media customer service statistics to know in 2024 Sprout Social Britons Spend 800 Years Waiting to Speak to HMRC Business MattersBusiness Matters Billing and Insurance WellSpan Health Recent Developments That Could Impact How Companies Offer AI-Based Customer Service Chatbots | Insights Skadden, Arps, Slate, Meagher & Flom LLP Delayed On Southwest? You Can Now Skip The Customer Service Line And Request A $75 Credit Online Forbes Best Customer Service 2024 Forbes At some point, construction gave up on customer service – but it's far from a lost cause New Civil Engineer Chick-fil-A is the Fast-Food Customer Service King Food Institute Blog Air India rolls out iPad app for on board customer service Live From A Lounge |
RELATED ARTICLES
Customer First Customer Service The world of customer service is rapidly changing. Thirty years ago, telephones and mail services were the norm for most companies. Customer Conversion Mistakes That Will Cost You The following are common mistakes that Sales Managers and Owners make in the sales process which could be costing you thousands or even hundreds of thousands in lost revenue.- No system to capture and log prospect information/contact data on incoming ad calls. Sending Mixed Signals Can Send Your Clients Away I call it the "wave and roll."You walk up to an intersection. Be A Resource What is one of the greatest ways to add value to your business? Nope, it's not giving away free merchandise, offering special discounts, or even creating a preferred customer club. One of the most valuable commodities that you can provide your customers is INFORMATION. Whatever Happened To Customer Service? Do you remember the last time you went into a shop and the person 'serving' raced over to you, greeted you with a lovely smile, heaps of enthusiasm and said, "Welcome to our store, what can I help you with today?" And then listened attentively to what you had to say?Doesn't happen very often does it? In fact, while I was writing this, I couldn't recall when I had experienced it. I'm sure I must have yet it would have been so long ago, I can't remember. Making The Most Of Newsletters Newsletters can be wonderful tools for communicating with your customers or prospects. Because of their format, they're often infused with more credibility than traditional brochures. Make Sure You Get The Customer Perspective Businesses that fail, often forget to seek out the customer perspective. I have talked to some folks at businesses that were less than succesful, and when asked if they actively seek out customer comments, the answer invariably is no. Be the Customer: See Yourself as Your Customers Do What do your customers experience when they interact with your business? As a mystery shopper, I help businesses see themselves through the eyes of their customers by posing as a typical customer and evaluating their service, quality and cleanliness. Was it easy to find what I needed? Were the employees polite and helpful? Was everything neat and clean? Was I thanked for my business? What happened when I made a return?Whether your business is an international retailer or a small one-person shop, what you don't know about your customers' perceptions of your quality and service can hurt you. Customer No Service - How to Lose a Loyal Customer! So today was the day where I almost stopped going to my favorite supermarket here in Milwaukee. If you're in Milwaukee, you know the one I'm talking about: the cool one downtown that has 1000 different types of produce, and a whole aisle dedicated to gourmet coffee and teas. From Disgruntled to Champion - How to Turn an Unhappy Client Into Your Best Customer It's a salesperson's worst nightmare- the phone call that comes in from a disgruntled customer. Not only does it create extra work for you, but it cuts into your valuable selling time. Listening to Customers - 5 Tips In a strange juxtapositioning of articles, this month's UK 'Management Today' has three pieces, relating to the importance of listening to customers.Susan Rice, CEO of Lloyds TSB makes it clear how vital it is for great leaders to listen and hear. I Wont Tell My Lawyer but I Will Tell You A general counsel of a large international consulting firm told us about his experience talking to an interviewer who had called to discuss his satisfaction level with his outside law firm. He had been using the services of a "high end, expensive" law firm out of New York. Stellar Customer Service in 10 Simple Steps If you're like me, you've had plenty of experience with BAD customer service. Just think about the last time you had a bad experience with a product or a service. And The Difference is... Attitude I returned a rental car at an airport yesterday. As the person who was going to check me in approached, he smiled (which shocked me) and said, "Hello Mr. Putting The Service Back In Customer Service The future of customer service is here. Technology has made seeking out support faster and easier than ever. Is your Online Business Customer-Friendly? Customer service is increasingly seen as one of the most valuable uses for a commercial World Wide Web site. Your Web site is available on a 24 hour, seven days a week basis. Passing the After-Sales Test Some time ago a major UK food retailer decided to branch out into non-foods. Well, they all do it now, but in those days it was unheard of. Minimize The Pain of Check Recovery $350 million in bad checks are written each and every week. That fact alone makes bad checks a serious problem for American businesses. Complaining Consumers The salesman's job is to be well informed; extremely well informed. For this information is how he earns his bread. Whats For Lunch? As an entrepreneur, I'm always intrigued by small businesses, home-based or not, that exceed the expectations of their customers in a big way.Let me tell you about one of them. |
home | site map |
© 2006 |