Customer Service Information |
|
What Every Employee Should Know About How to See Customers Problems from Their Creative Side
Customer Service is a blessing and a curse; a blessing to the customer and a curse to you, the employee. At least so it seems. Although as the Customer Service representative for your employer, you are faced with a never-ending barrage of complaints, problems, and questions on a daily basis, the pressure of the job could easily become a source of anger, frustration, and other forms of counter-productive behaviors. You seem to live in a pressure-cooker of stress. Rather than let the pressure get to you, why not develop attitudes that will help you become more cheerful, positive, and productive? Did you know that a winning attitude, especially while exposed to stress, actually puts less wear and tear on the body than anger and frustration? And did you know that you chronic anger and frustration could cause you to end up in a hospital bed? And, depending on the severity of the symptoms, could lead to options beyond hospitalization? It could very well lead to imprisonment or interment? The human mind seems to be like a calculator. Before you can solve a problem with it, it must be cleared of all previous problems. Anger and frustration jam up the mechanism; it short-circuits the whole operation. It has been proven many times that by a simple change in attitude, in mental outlook, the same amount of time and energy most of us for anger and frustration could be used to solving them. Creative people look at problems as challenges. They realize that without problems, everything would come to a stop. Problems do to our emotions and psyche what pain does to our body: They keep us moving forward searching for a solution. They are responsible for every forward step we take, collectively and individually. So, if you want to have a lot more fun and a lot less worry, try the following: * Put your customers' problems in their true perspective. * See yourself as a vital part of their problem-solving world, and the world as a part of the universe, and the universe as a part of a great and mysterious living picture. * See problems in their true light: a temporary inconvenience for the customer and an immense steppingstone to success for you. (You never know where solving someone's problem may take you.) Every problem has a solution. The customer may not see the immediate solution, but solutions are always available. They may not like the available solution, but in taking time to show you care and are willing to do whatever it takes to satisfy, other options may be explored and utilized. Think about these the next time you are faced with a problem: * No problem is permanent. * Every problem has a solution. * You have the God-given powers to solve any problem. * There are probably a number of ways to solve a problem. * The same kind of problem has been solved a million times before some where around the world. Remember: When you maximize your potential, everyone wins. When you don't, we all lose. Š Etienne A. Gibbs, MSW PERMISSION TO REPUBLISH: This article may be republished in ezines, newsletters, and on web sites provided attribution is provided to the author, and it appears with the included copyright, resource box and live web site link. Although advance permission is not required, please notify us at execandgroup-consulting@yahoo.com when you use this article. Etienne A. Gibbs, MSW, Management Consultant and Trainer, conducts seminars, lectures, and writes articles on his theme: ... helping you maximize your potential. He offers management, marketing, and parenting resources at his Maximizing Your Potential blog.
MORE RESOURCES: NTTA customer service, Tarrant County district clerk spar over mistaken charge The Dallas Morning News No, GPT-4o isn't going to kill teaching or customer service Business Insider Company Webinars; POS, Non-Agency Products; STRATMOR and Customer Service; Freddie and Fannie News Mortgage News Daily For 13th Consecutive Year, Wolters Kluwer Customer Service Wins NorthFace ScoreBoard Awards Morningstar How did customer service get so bad? Financial Times Senate passes bill improving air safety and service for travelers, a day before FAA law expires The Associated Press Cognigy Named a Leader in 2024 âConversational AI For Customer Serviceâ Report The Bakersfield Californian What Consumers are Saying About AI and Customer Service Customer Think CommBox Launches Connect Partner Programme, Offering Market-Leading Automation and AI Capabilities to ... Business Wire For 13th Consecutive Year, Wolters Kluwer Customer Service Wins NorthFace ScoreBoard Awards Business Wire When consumers would prefer a chatbot over a person The Ohio State University News Advantage Sport & Fitness Values Customer Experience and Service Campus Rec Magazine Opinion: If it's not dead already, customer service is certainly on life support ⢠Asheville Watchdog Asheville Watchdog Frequently asked questions and customer service CSPI Newsroom Verizon Down? Users Report Service Outage, Call Dropping | Ways To Troubleshoot And Customer Support Times Now Poll workers emphasize election confidence, customer service ⢠Indiana Capital Chronicle Indiana Capital Chronicle Top Banks Offering 24/7 Customer Service in 2024 Business Insider Senate Passes FAA Bill on Air Safety and Customer Service â The Presidential Prayer Team The Presidential Prayer Team Customer Service & Support Hillsborough County (.gov) They've got your back: Meet American's system customer service managers - American Airlines Newsroom They've got your back: Meet American's system customer service managers American Airlines Newsroom At some point, construction gave up on customer service â but it's far from a lost cause New Civil Engineer Air India rolls out iPad app for on board customer service Live From A Lounge The Marriott Maze: Navigating Customer Service Over $11, When Does It Stop Being Worth It? View from the Wing Rebuilding the IRS Improves Customer Service and Reduces the Tax Gap Center For American Progress AI enhances flexibility and efficiency for customer service centers, new research reveals | Binghamton News Binghamton University Porsche claims first place for customer service among premium car owners in J.D. Power Study Porsche Newsroom Customer Service Rep Confronts Customer Committing Fraud With The Consequences Of Her Actions. â 'It's okay to do ... Twisted Sifter How to contact Amazon UK Customer Service About Amazon.co.uk Citizen First Customer Service City of Lynchburg Lee Michaelsâ Scott Berg: How to make unhappy customers happy Greater Baton Rouge Business Report The correct airline customer service numbers to help avoid scams - The Washington Post The Washington Post Forbes Recognizes Regions Bank for Best Customer Service Regions Financial Corporation Customer Assistance Programs DC Water Senate passes bill improving air safety and service for travelers, a day before FAA law expires Chicago Tribune Genesys & ServiceNow join forces to revolutionise customer service ChannelLife Australia Ministry of Immigration aims to improve customer service following altercation at Western Border Breaking Belize News Contact SEA Customer Care portseattle.org Customer Support GE Aerospace Corewell change is bad customer service | Letters To Editor | heraldpalladium.com - Herald Palladium Buccaneers Continue to Excel in Season Pass Member Customer Service Experience, Voted No. 1 for Sixth ... Buccaneers.com Recent Developments That Could Impact How Companies Offer AI-Based Customer Service Chatbots | Insights Skadden, Arps, Slate, Meagher & Flom LLP Billing and Insurance WellSpan Health VodafoneZiggo unveils new Vodafone & Ziggo customer service app Telecompaper EN |
RELATED ARTICLES
You Bever Know Who Youre Serving You Never Know Who You're Serving when customers turn irate.I think of myself as a reasonable person. Marketing as a Spiritual Practice "Marketing as a spiritual practice." It sounds contradictory - how can sales and promotion possibly be considered spiritual? But the secret is, once you truly understand that marketing isn't all about struggle, jargon, tricks or gimmicks, spiritual practice is the very root of success. Setting Up a Customer of the Week Program for a Mobile Car Wash In a mobile detail or mobile car wash business you are on a first name basis with your customers. You sink or swim with your ability to please your customer and rely on them to build your business by referring their friends, associates and neighbors. How to Win the Hearts of Your Customers and Friends Those of us doing business over the internet have to become especially adept at our listening and speaking skills since we don't have the luxury of talking with our customers face to face. It's especially important to give those on the phone extra attention - listening to their voice, because that is the only thing you have to go on, to sense their emotion. Developing A Customer Complaint System BackgroundThe company was experiencing an increase in the number of customer complaints and an increase in the cost of processing them and we were hired to analyze the current situation and develop recommendations to increase the effectiveness of the process of administering and resolving the complaints.Identify Customer Requirements A consultant was assigned to the design of customer service systems and complaint processes, and who had done extensive work in QFD (Quality Function Deployment), which is a methodology that analyzes the needs of the customer and integrates them with the company processes to ensure the needs are met. Call Center Services - An Ever Increasing Demand Are your company's call center services all that they could be? Even centers that were state of the art a decade or so ago might be out of date and inadequate today. As technology expands, so do clients' expectations regarding communication. Customers Who Rave About You and Your Service According to customer service studies by marketing gurus of the world, here are the following qualities, which must be present in your life and your business in order to develop raving fan customers who are not just satisfied but completely loyal to you over the long haul.1. 4 Tips Toward Overcoming Bad Customer Service Customer service is the pits, you say. You are not alone. Customer Conversion Mistakes That Will Cost You The following are common mistakes that Sales Managers and Owners make in the sales process which could be costing you thousands or even hundreds of thousands in lost revenue.- No system to capture and log prospect information/contact data on incoming ad calls. What Type Of Software Is This? The other day while at the book store, I came across some accounting software CDs strewn with other CDs and books in garage sale box.How can any self respecting businessman (even a small one at that) pick up a copy of this cheap sale accounting CD from the box for his business to use? He'd think "what type of accounting system is this that would end up in a garage sale?". Dont Work with Jerks: How to Recognize a Difficult Client Early Five minutes into the call I knew this client was going to make my life miserable. The problem was, I already said "Yes. Making The Most Of Newsletters Newsletters can be wonderful tools for communicating with your customers or prospects. Because of their format, they're often infused with more credibility than traditional brochures. Clients... and 38 ways to communicate with them As Alan Weiss (guru to the savvy consultant) says: "It is actually difficult to contact clients too much. It is easy to fail to contact them frequently enough. Communicating for Profit and Customer Satisfaction The President of a 200+ store division of a major retailer learned of a serious communication problem and commented that 'this was to be expected in large organizations'. Well, that clears everything up. A White Paper: Profiting with Kindness In 2002, there wasn't much interest for Kindness in business, and some business people would question, "What does kindness have to do with business, anyway?" Is this a for real question or just to prove a point? Or perhaps they couldn't figure out what being kind really had to do with business. Or perhaps the word was a jargon word, an unfamiliar language. Complaining Consumers The salesman's job is to be well informed; extremely well informed. For this information is how he earns his bread. To Complain and Win! - My Personal Recipe Prime directive: Make sure your claim is reasonable! Otherwise, forget it.First thing: If you have a legitimate claim denied or a beef with a company (my method can be applied to insurance companies, dealerships, bad fish, or whatever), prepare yourself for the likelihood of frustrating conversations with people who either can't think for themselves or have been told by their boss not to. Turning Customer Mistakes Into Raving Fans When you make a mistake with a customer, should you write them off as lost -- never to return again?Nope. There have been numerous studies which show that a customer who has had a problem and gotten it resolved in a timely manner and to their satisfaction is a more loyal customer than one who has never had a problem. How To Use Your Current Customers Jay instructed a customer of his to offer a rare coin collection to new customers for just $19. He was actually losing a couple of dollar on every sale! But . In the Villa of the Sick Cat -- A Lesson in Customer Care If you're a pet owner, you know the stress of having a sick pet and you know that having a great veterinarian is a wonderful thing. My cat, Zoe, came down with a nasty infection that had me racing off to the vet's office last week with an unhappy, howling kitty in tow. |
home | site map |
© 2006 |